It's been a busy month at AdvicePay! Perhaps fueled by the early and ongoing purchase of Halloween candy, our team has been working like crazy to bring you enhanced features and customization tools. We're happy to share that many of these have been completed in response to your feedback! Thank you for helping to make AdvicePay better.
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What we’re most excited about
Audit Log
Now view a "paper trail" of key actions performed in AdvicePay by users connected to your account.
Turn On/Off Select Client + Advisor Email Notifications
Customize the emails both you and your clients receive by turning off select notifications.
Custom Unpaid Invoice Reminder Interval Settings
Customize when your clients receive their upcoming or overdue invoice reminders.
Add Custom Messages to Client Emails
Say it your way with this new customization feature.
Email Log
Access a real-time, chronological log of relevant system emails sent to clients, users on your account, and yourself.
Other Features & Fixes
- Identity Verification Enhancement | Support added for driver’s license upload.
- New Account Information Warning | Added warning that savings accounts are not supported.
- Subscriptions Invoice Edit | Changed "End Date" on subscriptions to reflect billing in arrears.
- Dashboard Change | Moved "Last Updated" text on the dashboard.
- Export File Improvement | Currency is now formatted as numbers in transaction export file.
- Simplified Application Level | Refactor: removed deleted user roles.
- Other Items | Stripe API Update; Tooltip Overlay Fix; Default Payment Method Fix
October Release Details
Audit Log
Do you need to track down who refunded that client, verify when a client last logged in, or run a report on how many invoices were sent last quarter? The audit log provides a "paper trail" of key actions performed in AdvicePay by users connected to your account, making it simple to follow (and report on!) the internal activities that matter to your firm.
Account Owners and Admin users can view the log by going to Account > Audit Log. By default we will display all advisor, user, and client activity in chronological order, with the most recent actions displayed first.
Need more information?
Check out the new Help desk article.
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Turn On/Off Select Client + Advisor Email Notifications
Customize the emails both you and your clients receive by changing the interval settings, adding your own message, or turning off select notifications!
For clients
By default clients receive a reminder email on unpaid invoices both before and after the due date. One or both of the reminders can be disabled. Learn more in the updated Help desk article.
Client Paid Initial Invoice, Recurring Debit Reminder, and Recurring Payment Receipt emails cannot be turned off by the advisor. Coming soon your clients can choose whether they want to disable any of these emails through their own client portal!
For advisors
Advisors are BCC'd on Failed Client Payment email notifications by default, but they can now opt out if they want to track failed payments through their dashboard instead.
They can also turn on/off the daily, monthly, or weekly transaction report delivery.
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Custom Unpaid Invoice Reminder Interval Settings
Customize when your clients receive their upcoming or overdue invoice reminders!
The Upcoming Invoice Reminder can be sent out 1 day, 3 days, or 7 days before the invoice due date. (Default is 3 days.)
The Overdue Invoice Reminder can be sent out 1 day or 3 days after the invoice due date. (Default is 1 day.)
We don't like unnecessary inbox clutter either! To help with this, a reminder email will not be sent to for an invoice IF it is requested within the reminder's interval setting. (So, if you create an invoice within 3 days of its due date, and your overdue invoice email interval is set to 3 days after the due date, that overdue reminder will not go out to the client.)
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ADd Custom Messages to Client Emails
Custom messages are optional and can be added to:
- Payment requests
- Upcoming Invoice Due reminders
- Overdue Invoice reminders
- Initial payment receipts
- Recurring debit reminders
- Recurring payment receipts
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Email Log
Under the new Emails & Notifications page, Advisors and Admin users can access a real-time, chronological log of relevant system emails sent to clients, users on their account, and themselves. Advisors and their Admin users can also view the full plain text version of the email. The log is searchable by the email’s subject and content.
We'd Love to Hear from You!
Are there features you’d like to see on AdvicePay? We'd love to hear about them! Drop us an email anytime at support@advicepay.com.
COMING SOON TO ADVICEPAY
New Email Customizations. Coming soon: fresh copy and design + the ability to edit the email logo and add recipients.
eSign Functionality. Collect on-boarding signatures in AdvicePay.
Description of Services Upgrade. Customize and auto-fill your description of services.
Simplified Payout ID. Identify transactions quicker and easier.
Enterprise Subscriber Advisor Payments. Enable advisors to pay for their access within the AdvicePay system.